Privacy & Cookies Policy 

                                                        Privacy & Cookies Policy

Effective Date: 29th January 2024

Last review date: 17th August 2024 

1. Introduction:

1.1 – This is the privacy notice of Chris Green Solutions – Empowering Your Mind, Body & Soul, operating as Destiny Loom UK. In this document, “we,” “our,” or “us” refer to Destiny Loom UK.

2 Scope:

2.1 – This notice informs you of our policy regarding the information we collect and process about you. It outlines the conditions under which we may process any information collected from you or provided by you. This includes both personal information that can identify you and non-personal information.

3. Your Consent:

3.1 – By using our website, you consent to the terms outlined in this privacy policy. If you disagree with any of the terms, we kindly ask you to refrain from using our website.

4. Information Processing Bases:

4.1 – The law requires us to specify the bases under which we process different categories of personal information. We process your data under the following bases:

5. Contractual Obligation:

5.1 – When you create an account, purchase a product, or agree to our terms, a contract is formed between you and us. We process the information to fulfill our contractual obligations, such as verifying your identity, selling products, and providing services.

6. – Consent:

6.1 – When you provide information voluntarily, such as through browsing or requesting more information about our business, you implicitly consent to us processing that information. We seek explicit consent, especially for the use of cookies, and may share your information with selected associates with your explicit permission.

7. Legal Obligation:

7.1 – We may process your information to comply with statutory obligations, such as providing information to legal authorities when required by law.

8. Specific Uses of Information:

8.1 – Information Shared with Third Parties

8.2 – Our website allows you to post information that may be viewed, copied, or used by others. While we store this information, we reserve the right to use it in the future. Upon reasonable request, we may agree to delete personal information you posted.

9. Complaints Regarding Website Content:

9.1 – If you lodge a complaint about website content, we will investigate and may remove content if deemed necessary or required by law.

10. Payment Information:

10.1 – At the point of payment, you are transferred to secure pages on PayPal or Stripe for processing. No payment details are stored on our website or servers.

11. Communication with Support Team:

11.1 – When you contact us, we collect the necessary data to reply to your inquiry, recording your request and our reply for business efficiency.

12. Use of Cookies and Automated Systems:

12.1 – Cookies

12.1.1 – Our website uses cookies to track usage, record specific messages displayed, keep you signed in, and record responses to surveys. You can manage cookie preferences through your browser settings.

13. Personal Identifiers

13.1 We record browsing activity, including geographical location, IP address, and device information, in aggregate to assess webpage popularity and improve content.

14. Re-marketing:

14.1 – We may use re-marketing services to display advertisements for our products or services on other websites.

15. Disclosure and Sharing of Information:

16. Third-Party Information:

16.1 – While we do not disclose personal information to third parties, we may receive data indirectly from third-party services we use. 

17. Third-Party Advertising:

17.1 – Third parties advertising on our website may use technologies to collect information. This privacy notice does not cover their information practices. 

18. Credit Reference:

18.1 – To combat fraud, we share information with credit reference agencies related to clients who cancel payment without proper justification. 

19. Data Processing Location:

19.1 – Data obtained may be processed outside the European Union, and our website is hosted in the United Kingdom. 

20. Access to Your Information:

21. Review or Update Personal Information:

21.1 – You may review or update personally identifiable information by signing in to your account on our website. 

22. Request for Information:

22.1 – For information not available on our website, you may request it by emailing through the contact & bookings form on this site. 

23. Removal of Information:

23.1 – To remove personally identifiable information, contact us through the email contact form on this site located on the ‘Contact & Bookings page’, but this may limit our service to you.

24. Other Matters:

24.1 – Use by Children:

24.2 – We do not sell products or services for children. Users under 18 may use our website only with parental or guardian consent. 

24.3 – Encryption of Data:

24.3 – We use SSL certificates to encrypt data transferred between us and verify our identity.

25. Complaints and Dispute Resolution:

25.1 – If you are dissatisfied with our privacy policy or processing of personal information, please contact us at destinyloomuk@gmail.com. You have the right to lodge a complaint with the Information Commissioner’s Office.

26. Retention Period:

26.1 – We retain personal information as required for services, legal compliance, or to support a claim or defense in court. GDPR (2018) Data Subject Access Requests have to be legally adhered to within 30 calendar days for legal compliance.

27. Compliance with the Law:

27.1 – Our privacy policy complies with the laws of all countries or legal jurisdictions where we conduct business.

28. Review of Privacy Policy:

28.1 – We may update this privacy notice as needed, and the terms applicable are those posted on our website when you use it.

For any questions about our privacy policy, please contact us.