Returns & Refunds

                         Returns and Refund Policy for Destiny Loom UK

Effective date: 17th February 2024

Last Updated: 17th February 2024

At Destiny Loom UK, we strive to provide our customers with high-quality products and an exceptional shopping experience. We understand that there may be instances where you need to return a purchase or seek a refund. Please review our Returns and Refund Policy outlined below for a clear understanding of our procedures:

1. Returns:

• 1.1 – Eligibility
• 1.2 – We accept returns within 30 days of the purchase date.
• 1.3 – To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
• 1.4 – How to Initiate a Return:
• 1.5 – Contact us via email through the ‘Contact & Bookings’ page, to initiate the return process.
• 1.6 – Please provide your order number, a detailed reason for the return, and any relevant photos if applicable.

2. Return Shipping:

• 2.1 – Customers are responsible for the return shipping costs.
• 2.2 – We recommend using a trackable shipping service to ensure the safe return of the item.

3. Return Address:

Destiny Loom UK
Suite 4296, Unit 3A
34 -35 Hatton Garden
Holborn, London EC1N 8DX
United Kingdom

4. Refund Processing:

• 4.1 – Once we receive the returned item, our team will inspect it and process the refund.
• 4.2 – Refunds will be issued to the original payment method used during the purchase.
• 4.2 Refunds:
• 4.2.1 – Eligibility:
• 4.2.2 – Refunds are processed for eligible returns as per the conditions mentioned above.
• 4.2.3 – Refund Timeframe:
• 4.2.4 – Please allow up to 14 business days for the refund to be reflected in your account after we receive and inspect the returned item.
• 4.2.5 – Contact Information:
• 4.2.6 – If you have any questions or concerns regarding your return or refund, please reach out to us via email at destinyloomuk@gmail.com or call us at +44.

4.3 – Exchanges:

• 4.3.1 – Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
• 4.3.2 – By making a purchase on https://www.destinyloomuk.com, you agree to abide by the terms and conditions outlined in this Returns and Refund Policy.

Thank you for choosing Destiny Loom UK. We appreciate your trust in our products and services.